99joya Privacy Policy

1. Introduction & Definitions

It is important to understand the key terms used in this Privacy Policy. They carry the same meaning throughout.

• "personal data" Refers to any information that can be used to identify you — such as your name, email, phone number, address, date of birth, and similar details.
• "processing" Means collecting, recording, organizing, storing, using, or any other operation performed on data.
• "user" or "you" Anyone who uses 99joya services or shares data with us.
• "99joya" or "we/us/our" Refers to 99joya and all of its affiliated services.

2. What Information We Collect

99joya only collects information that is strictly necessary to provide our services. A detailed breakdown is provided below.

Information collected at registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national ID information
• Password for your account (stored in hashed form)

Information collected from gaming activity

• Gameplay records and betting history
• Information related to deposit and withdrawal transactions
• Account balance and bonus-related data
• Your gaming preferences and play patterns

Automated Data Collection

• Device information (type, operating system, browser)
• IP address and location data
• Cookies & Other Tracking Technologies
• Browsing habits and page visit timestamps

Information collected from third parties

• Information from identity verification services
• Transaction details from payment providers
• Usage data from analytics services

3. Purpose of Data Use

The information we collect is used for specific, fair, and limited purposes only. Those purposes are detailed here.

• Account management: Account creation, login access, and profile management.
• Service Delivery: Gaming features, deposit and withdrawal processing, and transaction handling.
• Security: Preventing fraud and blocking unauthorized access.
• Legal compliance: Complying with Bangladesh law and adhering to tax and financial regulations.
• Contact: Important updates, offers, and customer service notifications.
• Analytics: To improve our services and better understand user behavior.
• Personalization: To recommend services tailored to your preferences.

4. Data Sharing & Third Parties

We only share your personal data where necessary and under strict confidentiality agreements.

When we share information

• Payment Providers: Only the information necessary to process your transaction is shared.
• Legal authorities: Where required to comply with applicable law or a court order.
• Identity Verification: To comply with KYC requirements.
• Service Provider: Companies that help us operate our services.

We never share

• Your data is never shared with marketing or advertising companies.
• Your confidential information is never shared with unnecessary third parties.
• Your transaction details are never used for commercial purposes.

5. Data Security Measures

Protecting your data is our top priority. We use the best security technologies the industry has to offer.

• Encryption: All data is protected with SSL/TLS encryption.
• Firewall: Our servers are protected by an advanced firewall system.
• Password Protection: Passwords are stored in hashed and salted form.
• Regular Audits: We conduct regular security audits.
• Access control: Only authorized personnel may access your data.
• Backup: Data is regularly backed up for disaster recovery purposes.

6. Cookies & Tracking Technologies

Cookies are small files stored in your browser. We use them to improve your experience on our platform.

Types of cookies we use

• Essential cookies: Required for login and security purposes.
• Functional cookies: To remember your preferences and settings.
• Analytical Cookies: To measure usage for service improvement.

Cookie Management

You can disable cookies in your browser settings, though doing so may affect the functionality of some of our services.

7. Your Rights

You have specific rights regarding your personal data. We respect and uphold each of those rights.

• Access: You can access your information at any time.
• Right to Rectification: You may correct any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object: You may object to certain types of data processing.
• Data Portability: You can receive your data in a commonly used format.

To exercise any of these rights, please contact our customer support team. We will process your request promptly.

8. Data Retention Period

We retain your data only for as long as necessary. Some data may be kept for longer periods where required by law.

• Account information: Up to 3 years after account closure.
• Transaction Records: Up to 5–7 years where required by law.
• Gaming Data: Typically 1 year or as required.
• Marketing Information: Until you withdraw your consent.

9. International Data Transfers

Our services operate globally, but we remain committed to keeping your data secure.

• Data may be processed on servers located in different countries.
• All transfers are conducted through secure channels.
• We comply with international data protection standards.

10. Minor Protection

99joya is strictly for users aged 18 and above. We take the protection of minors' data very seriously.

• We do not knowingly collect data from minors.
• If we become aware that a minor has registered, we will immediately close their account.
• Parents or guardians can contact us at any time with any concerns.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

• If this policy changes, an updated date will appear on this page.
• You will be notified of significant changes via email or a platform notice.
• Continued use of our services after a policy change constitutes your acceptance of the updated policy.

12. Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please get in touch with our privacy team.

Complaints process

• We take any privacy-related complaints seriously.
• We will provide an initial response within 15 days of receiving your complaint.
• A full investigation may take up to 30 days.
• We are committed to finding a resolution.